Return, Refund, and Cancellation Policy

Return & Exchange Policy

  • Returns or exchanges are not accepted once products are sold or delivered unless specific conditions are met.
  • Delivery-related damage claims require a compulsory unboxing video and must be raised within 48 business hours.
  • Only products delivered in a physically damaged condition or with missing parts are eligible for returns.
  • Orders are eligible only for replacements, not refunds.
  • Damages caused by customer mishandling will not be covered under the policy.

Refunds

  • Refunds are not applicable for COD orders.
  • For prepaid orders, refunds will only be processed if the product is damaged during delivery, subject to verification.
  • Refunds will be processed within 15 days if the cancellation or return meets the policy conditions.

Cancellations

  • Orders can only be canceled within 30 minutes of placement by emailing us at help@keyaseth.com with valid reasons.
  • Orders in transit or delivered cannot be canceled.
  • For prepaid orders, refunds for canceled items will be initiated once the order is returned to the warehouse and passes the quality check process (minimum 3 working days).
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A safe, supportive hair care group, skin care group for women to discuss health, beauty, and wellbeing. Get expert guidance from Keya Seth, a renowned Aromatherapy expert and entrepreneur.

Share your experiences, ask questions, and connect with like-minded women. Let's uplift and empower each and every woman out there!

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Our Mission

To become a beacon of wellness, beauty, and natural living, we have created a thriving community where every current and prospective user of our products can flourish. At Keya Seth, we aim to be a trusted guide for all your inquiries, doubts, and curiosities, providing expert advice, instant support, and personalized recommendations. Our goal is to offer a platform where knowledge, care, and empowerment come together to nurture lives and build long-lasting connections.

Our Vision

Our primary mission is to empower every member of our community with the knowledge needed to use our products effectively, so they can fully enjoy the benefits of natural beauty and wellness. Through this community, we aim to:

  • Provide expert guidance, instant support, and personalized recommendations that can enhance your experience significantly.
  • Help you make informed choices about skincare and beauty every time.
  • Encourage meaningful interactions, inspire the sharing of insights, and create opportunities for active participation in events.
  • Ensure every member experiences the integrity of nature-inspired care along with a genuine sense of belonging.
  • Actively inspire self-expression, confidence, and better well-being through mentorship, education, and hands-on experiences.
  • Go beyond products by cultivating a friendly, vibrant community where members thrive on trust, learning, and shared growth.
  • Make comprehensive wellness an accessible, effortless, and valued part of everyday life.
Membership Packages

Our Exclusive Membership Tiers

Bronze Package

The essential guide to natural beauty and wellness.

  • 5% discount on all Keya Seth aromatherapy and beauty products (online & offline).

  • Exclusive access to monthly Orbitia group skincare webinars with experts.

  • Monthly entry into giveaways for sample kits, vouchers, or spa sessions.

  • Access to community-only Facebook Live Q&As with beauty specialists.

  • Early previews of new product launches and spa offers.

Silver Package

Elevating your lifestyle with premium collections and services.

  • 10% discount on Keya Seth Exclusive fashion collections and salon/spa services.

  • One complimentary consultation per 6 months at Trichology & Aesthetic Clinic.

  • 10% off dining at Panta Restaurant + special seasonal menu previews.

  • Featured member shoutouts in the group and social media.

  • Special invites and discounted tickets for Keya Seth’s annual beauty events and Adwitiya pageant.